Job Details:
What is Manager Quality Assurance & Reporting Call Centers – MMBL?
- As part of our continued innovation journey and customer experience excellence, CX is looking to connect with professionals who have hands-on experience in Agentic AI and autonomous intelligence systems. The interests include building autonomous AI workflows, Sentiment Analysis, orchestrating LLM-driven decision systems, or experimenting with the next generation of intelligent agents. We are particularly interested in profiles with: Experience in Agentic AI frameworks and autonomous architectures Experience in managing Call Center QA frameworks through third-party vendors Strong understanding of QA monitoring methodologies, calibration processes, and performance scorecards A structured, analytical mindset with the ability to execute with ownership and speed Strong understanding of LLM orchestration, planning, and tool usage Ability to design, test, and continuously refine agentic workflows A curious, problem-solving mindset with the ability to execute at speed
What Manager Quality Assurance & Reporting Call Centers – MMBL does?
- To oversee end-to-end Quality Assurance governance across outsourced call center partners Ensure adherence to defined QA frameworks, scripts, SOPs, and compliance requirements Act as POC for regulator for Call Centers and support centers. Carry-out the responsiblity of vendor management and service level agreements. Lead calibration sessions and standardize quality benchmarks Track, analyze, and report service levels, complaint handling quality, and customer experience metrics Work closely with Operations, CX, and Vendor Management teams to close performance gaps Present periodic performance reviews to senior management Process Automation and Re-engineering
What are we looking for and what does it require to be
Manager Quality Assurance & Reporting Call Centers – MMBL?
- The resource will collaborate with a forward-thinking team with expertise to directly influence meaningful AI-driven transformation initiatives. Basic Job requiremtns are Bachelor s degree preferablly in IT from a well reputed institution. 3- 4 years of experience in relevant field. Agentic AI, ML , RPA and Autonomous Systems Strong analytical and reporting skills. Excellent communication skills.
Job Details
Industry: Banking/Financial Services
Total Positions: 1 Post
Job Location: Islamabad, Pakistan
Gender No Preference
Experience Doesn’t Matter
Apply Before: Apr 10, 2026
Posting Date: Apr 01, 2026
Apply Now
